Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 13:12 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | boolja | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Lack of response , incorrect billing and website |
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On numerous occassions I sent emails (via website) to Multichoice (DSTV) as to the fact that the website does not have my holiday home decoder listed, thus preventing me from activating or deactivating it when occassional visiting over weekends. It was previously listed on the website, but for the past few months it has been removed from the website. To date I have yet to receive a response from Multichoice I am also getting billed crazy amounts. As an example, the current month I am charged R1759. I have a PVR Extra view system at my permanent home, for which I should be charged (R559?) and a std decoder at my holiday home for which I should only be billed as and when I activate it telephonically. I have hardly been at the place for the past 6 months. I therefore respectfully request formal feedback on my complaint and that a detailed review be done on my account and all excess charges reversed. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 20:18:26 | Thu 2 Feb 12 |
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Hello boolja, It is with regret that we learn of your recent inconvenient experience. Please accept our sincere apologies in this regard. Please refer to your personal e-mail from enquiries for your more detailed information of your account status. Please be advised to forward your website related query to support@dstv.com or support@supersport.com. The support team will need the following information in order to resolve your query: 1. Smart card number 2. The e-mail address used to log in 3. A description of the problem, if possible the screen dump of the error For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
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