Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 17:42 Wed 1 Feb | PERSON RESPONSIBLE | Accounts department |
| CUSTOMER | Ilzac | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Incorrect payment information |
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Dstv was disconnected in the beginning of January 2012. After a heated debate with a call centre person Hazel I faxed proof of payment for Sep 2011. (This is the payment in dispute). After I faxed proof of statement I contacted the call centre again to confirm that Hazel did receive the fax. The new person who answered did not know about a Hazel in their department. He then ensured me that my payments were paid and that the next payment of R 579 is due end of January 2012. I paid R 650.00 (Taking into consideration the re-connection fee). I received a message that I am in arrears R 521.10. I phoned the Cape Town call center on 31 Jan 2012 and waited for 40min without anyone answering and was disconnected. I tried again twice on 1 Feb 2012 disconnected both times before I could speak to a consultant. Can dstv please rectify my account. If they disconnect my services on 2 Feb 2012 I will not be liable for the re-connection fee. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 10:15:03 | Thu 2 Feb 12 |
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Hello Ilzac, It is with sincere regret that we learn of the inconvenience you have experienced with your account. Kindly accept our sincerest apology in this regard. We were unsuccessful twice in reaching you telephonically on your contact number provided above. Kindly refer to your personal e-mail address for further communication regarding resolution to your complaint, for your convenience. For any further advise/assistance, kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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