Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | secunda | COUNTRY | South Africa |
| TIME / DATE | 09:42 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | gnieuwoudt | View all reports by user |
 0
4
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | HDPVR Care contract |
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| I Have a 4xP HDPVR which have now packed up twice. The last time it lasted less than a year. The local agent of DSTV have insufficient resources to service the number of subscribers in this Secunda area. I had to stand in a que for 1hour 30 minutes in order to send it back. A week later they can not tell me where it is as the system is off-line now for two days. I have a care contract but is now for 10 days without a device! and still I do not even know when I will get a device back. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 11:47:56 | Sat 4 Feb 12 |
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Hello gnieuwoudt, MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times. Kindly accept our sincere apologies on this regard. As per our telephonic discussion, we are aware of the problem at the Agency in Secunda. Once all their functions have been restored, they will be incontact with you. Regards Khethiwe DStv Enquiries Team |
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Relevant content (Last 5 Repairs / Servicing Problems)
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