Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Website | COUNTRY | South Africa |
| TIME / DATE | 15:48 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Technocrat | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | DSTV website |
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I travel a lot and have 4 decoders at different houses. Switching decoders on and off is a regular exercise for me. The DSTV website however, gives an error RECONNECT FAILED. I have send at least 10 emails to [Email Removed] and got the standard reply "your enquiry is important to us and we will come back to you", but the problem still exists. So I must phone them everytime to switch on and off. Is there anybody I can phone and speak to? Or go and see? Or any help? |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:57:05 | Sun 5 Feb 12 |
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Hello Technocrat, We tried to call you on numbers provided at# 9:29:27am to no avail. Please note that we have escalated your query to the relevant department for further assistance. Please fill free to contact them directly on# support@multichoice.co.za or (0860 000 222. Kind regards Xolani Dstv Enquiries Team |
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