Multichoice Conversion

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SUPPLIER	Multichoice	INDUSTRY	Entertainment
BRANCH / AREA	National	COUNTRY	South Africa
TIME / DATE	22:24 Wed 1 Feb	PERSON RESPONSIBLE	ALL!
CUSTOMER	unhappy v	View all reports by user	1 0
PROBLEM	DStv Smartcard Swop Fa...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 1 Feb
HEADLINE	DStv Smart Card Swap - SHOCKING OVERALL SERVICE
Received message Thurs and Fri last week stating that I needed to swap my smartcard. Went to Dowerglen agent on Saturday, spent 45min in the queue and had card swapped and paired with decoder. When I got home, all my pre recordings, Box Office and On Demand ALL do not playback. Called DStv on Sunday night and was informed I needed to take unit back to agent. Unit was returned to agent on Monday and after 3 hours of attempting to get playbacks to work, agency gave up. Called DStv again on was told to go to Randburg offices as they could fix the problem. Also Tweeted the problem- received a call from "Desh" who explained that he would call me daily until the problem is resolved (He is very friendly and is so willing to try and resolve this) Went to Randburg Tue, Simon tried to fix it, ask for Jabu's (supervisor) assistance mailed someone and asked me to go home and would call me to resolve. Received call this morning from Jabu at 7:30am, said he would call me back again "just now"?. Called call centre 5pm 2 day , Kabelo tried to assist, said someone would call me - nothing? Playback, B Office and On Demand all DO NOT WORK - 5 days and 3 trips to DStv / Agent later. HELP Add a new Multichoice Report Inappropriate report?
SUPPLIER'S RESPONSE	Multichoice	Time and Date	12:05:29 \| Thu 2 Feb 12
Hello unhappy v, We were unsuccessful in telephonically discussing your enquiry, on the number provided. Our technical support team will be incontact with you in regards to your query which was escalated. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. For further enquiries you are welcome to contact us via e-mail on enquiries@multichoice.co.za or telephonically on (011) 289 2222. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. Regards Khethiwe DStv Enquiries Team
CUSTOMER'S FEEDBACK	unhappy v	Time and Date	13:22:05 \| Thu 9 Feb 12
Quite Impressed: Jabu went out of his way to solve the problem! I am impressed with the service since my complaint and feel that it was handled fairly and resolved to my satisfaction. Thank you DStv