Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | KEMPTON PARK | COUNTRY | South Africa |
| TIME / DATE | 15:27 Fri 3 Feb | PERSON RESPONSIBLE | Zinhele Buthelezi |
| CUSTOMER | Ashwin1978 | View all reports by user |
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 4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | DSTV confirmed a debit but debited the incorrect R |
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| DSTV confirmed on email via Zinhele Buthelezi that my account will be debited with an amount of 7218.00, R7865.72 has been debited off my account now which is incorrect. I have sent repeated requests to Zinhele to have this amount reversed but he refuses to communicate with me and advise when my funds will be reimbursed. This i find completely unaccepatable from DSTV service point of view. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 17:32:02 | Fri 3 Feb 12 |
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Hello Ashwin1978, It is with regret that we learn of your recent inconvenient experience. Please accept our sincere apologies in this regard. As per our telephonic conversation. We confirm that we have submitted a request to refund you with an amount of R650.00, incorrectly billed on your account records. Please be informed that the refund will only be available 7-14 working days at your bank, due to a cheque clearance (Query reference 91663568). For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 09:24:25 | Thu 9 Feb 12 |
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Hello Ashwin1978, MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Kind Regards Victoria Tsotetsi DSTV Enquiries |
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| CUSTOMER'S FEEDBACK | Ashwin1978 | Time and Date | 16:33:26 | Wed 8 Feb 12 |
| Quite Impressed: Thanks for your speedy response in resolving the issue, much appreciated. | |||
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(( • )) Supplier's response | ||
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