Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 21:21 Thu 2 Feb | PERSON RESPONSIBLE | Manager |
| CUSTOMER | CharlyG | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Calls Cut! |
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I'm trying to call your call centre to enquire about extra view. My first call was made at +-20h50. After five minutes "floating" in your stupid IVR, I get the message that my call will be transferred to an agent. Immediately after that message, another message to "thank me for calling customer care, good bye!" So rude!!! I didn't even had the opportunity to speak to someone. Naturally, I called again. Needless to say, the same experience! Ten minutes of my time wasted only to be told "Thank you for calling...... Good Bye" with no interaction with someone on your side. This is PATHETIC!!!! Don't know what else to do...... Pity I can't cancel my DSTV subsrciption and move somewhere else, because SABC, Top TV and E-TV are no real competition. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:25:11 | Fri 3 Feb 12 |
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Hello CharlyG, It is with regret that we learn of the frustration and inconvenience you have experienced with our services. Please accept our sincere apologies in this regards. We tried to call you at# 09:16:00am to no avail and we left a voice message. Please note that you may use our other contact touch points such as: e-mail ( enquiries@multichoice.co.za ), fax ( 011) 577 4901 and Social media - twitter and facebook and we will be in-contact with you as soon as we receive your enquiry. Kind regards Xolani Dstv Enquiries Team |
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(( • )) Supplier's response | ||
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