Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 15:16 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | meconvery | View all reports by user |
 0
2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | being sued - when i had no account! |
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| When i moved into my new rental property in May 2011 there was an unused decoder on the property. After a few months I decided to look on the multichoice website to what was on offer with different packages. I thought I might want to set up an account for the basic package but the internet woudnt let me complete as the decoder wasnt mine and I forgot all about it and bought some DVDs. Many months later I get a legal letter threatening to sue me for unpaid bills ....and it turns out since logging on to the net my landlord had put the decoder in my name and multichoice had activated my account for the full package and noone had told me. For many months a pattern evolved where I would get a legal letter, I would phone, fax and email a letter stating if they could prove that I activated the account in any way then they could have their money..the letters never got a response and the call centre was always going to look into it...until many many months later my landlord needed his decoder back and paid them off, much to my disappointment..What a bunch of ******! | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 16:44:54 | Fri 3 Feb 12 |
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Hello meconvery, It is with regret that we learn of the frustration and inconvenience you have experienced with our services. Please accept our sincere apologies in this regards. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We tried to call you on numbers provided to no avail. This is to confirm that we have disconnected the services under your account until further communication from you. Please note that full confirmation of details will be require should upon reconnection. Kind regards Xolani Dstv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 11:02:03 | Wed 8 Feb 12 |
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Hello meconvery, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. We have disconnected the services on the account and will not allow anyone to reconnect the services until correct details are provided. Please note that we have requested for the call retrieval to be done on the day the account was opened under your name dated 20.05.2011. As soon as we receive feedback you will be informed accordingly. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | meconvery | Time and Date | 07:34:42 | Wed 8 Feb 12 |
| Not Impressed: Yet again another pointless phone call were multichoice showed very little intrest in actually establishing how i ended up with an account without my knowledge or in getting my landlords money back...Yet again they will look into it...now where have i heard that before ... | |||
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