Multichoice Complaint
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | CALL CENTER | COUNTRY | South Africa |
| TIME / DATE | 21:55 Thu 2 Feb | PERSON RESPONSIBLE | Sarah/Thandiwe |
| CUSTOMER | maribali | View all reports by user |
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4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Account |
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I had a problem with my PVR decorder and I called the Multichoice call center and spoke to Sarah. I explained my problem to her and she told me that I must take my PVR decorder to Multichoice for testing. I have another standard decorder intended for dual view but not yet working, so I asked the lady if it will be possible to use that decorder. She adviced me that she can deactivate the pvr for time being and activate the extra decorder.....okay, she guided me on how to connect the other decorder but it still didnt work so I decided to rather wait for the PVR. I then took my PVR to an agent for fixing the following day and it was fixed and I thought everything is okay......WRONG!!!.....for this month only DSTV debited my account with R1,342 and when I call to enquire I was told that I have two active decorders, how do I have two active decorders whereas I was told the one was deactivated. Please can someone at Dstv fix this. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 13:13:24 | Fri 3 Feb 12 |
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Hello maribali, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, we have requested a call retrival and once we have feedback we will let you know. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. For further enquiries you are welcome to contact us via e-mail on enquiries@multichoice.co.za or telephonically on (011) 289 2222. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. Regards Khethiwe DStv Enquiries Team |
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(( • )) Supplier's response | ||
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