Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | all | COUNTRY | South Africa |
| TIME / DATE | 19:14 Fri 6 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ril | View all reports by user |
 5
 15
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | *** |
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| WHY IS MY DSTV OFF, ITS UP TO DATE.WHEN I PHONE YOUR CALL CENTRE I'M ALWAYS CALLER NUMER 113 OR 111 ***. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 19:53:03 | Fri 6 Jan 12 |
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Hello ril, As per our telephonic conversation, your query has been resolved. Please note that you may use our other contact touch points such as: e-mail ( enquiries@multichoice.co.za ), fax ( 011) 577 4901 and Social media - twitter and facebook. You can pay your account by debit order and get a R2.28 discount. If you would like us to activate this facility please provide your banking details together with the date that want us to debit the account by e-mail to enquiries@multichoice.co.za . Kind regards Xolani Dstv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 12:06:02 | Wed 11 Jan 12 |
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Hello ril, We thank you for your feedback. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. To use any of the self service functionality we currently offer, please log onto www.dstv.com and register with us. You can view your active subscription products, reset your decoder, view your balance, and pay your account online Kind Regards Victoria DSTV Enquiries Team |
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| CUSTOMER'S FEEDBACK | ril | Time and Date | 11:15:52 | Wed 11 Jan 12 |
| Quite Impressed: Why must one use hellopter to get a response from multichoice. | |||
Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response | ||
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