Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 11:14 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | thejaf | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Where is my money |
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I have been a DSTV Premium subscriber for more than a year. In the second week of Dec 2011, I called the call centre to cancell my subscription and refund my money as I was going on holiday. I would have used the website, but it didn't allow me to do so. To my shock, on 3 Jan 2012, I am charged my monthly Subscription. I called in, spent 40mins on hold, was disconnected, then called again. I had to re-explain the whole story again, and informed the call centre operator that I want a FULL refund for the month deducted for Jan (he actually wanted to refund less than that as I had only called in on the 3rd) AND my monies due for Dec 2011. Thankfully, no further monies were deducted - but where is my REFUND? I have been more that patient. Also, on 22 Jan, I activated Easyview (which is R20 pm), I see that I was charged, R6,67 (correctly)and R20 (incorrectly) for Jan and Another R20 (Correctly) for Feb.Why cant you get it right? |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 17:28:19 | Thu 2 Feb 12 |
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Hello thejaf, It is with regret that we learn of your recent inconvenient experience. Please accept our sincere apologies in this regard. As per our telephonic conversation. We confirm that we have submitted a request to refund your account with an amount of R930.73. Please be informed that the money will only be available for withdrawal within 7 working days, due to a cheque clearance. For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 14:31:05 | Tue 7 Feb 12 |
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Hello thejaf, We thank you for your feedback. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Kind Regards Victoria DSTV Enquiries Team |
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| CUSTOMER'S FEEDBACK | thejaf | Time and Date | 11:15:11 | Tue 7 Feb 12 |
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Quite Impressed:
Hi, I was contacted by DSTV on 2 Feb informing me of my refund, the next day the csah was in my account. Very Efficient. My issue is still why did it take more than a month to sort my issue out???? |
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(( • )) Supplier's response | ||
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