Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Pietermaritzburg, WebSat... | COUNTRY | South Africa |
| TIME / DATE | 18:43 Wed 28 Dec | PERSON RESPONSIBLE | Branch Manager |
| CUSTOMER | ulrichd | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | Warranty replaced by second hand PVR |
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Going to the Pietermaritzburg branch for a RMA replacement on my DSTV PVR2 that I only recently bought in September for the rugby world cup, my PVR2 started playing up and my box office did not want to work anymore. I was discussed by not only the manager in the manner in which she and the service agent lied to me, not that they would not do a RMA on my decoder, but that they replaced it with a used filthy decoder, with scratch marks on it, utter disgusting dirt, that I would never even want to touch, never mind bring into my own home, or close to my kids. I complained to the manager and agent about it , and they advised me it's a new unit, I said I would in no way leave the store with this decoder, and the manager advised me that she would not replace it for me. After I resisted again, she eventually took the decoder back, but advised me I would have to wait until the new year before I am able to get my new decoder, this it total nonsense. Especially since it only takes on night for a decoder to arrive from JHB. I am now decoder less.... Terrible service from this store, and disgusted that they would give a used decoder out as a new RMA decoder. |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:13:27 | Thu 29 Dec 11 |
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Hello ulrichd, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic conversation, we have escalated the issue with the bad service from the agency to the relevant department. Should you not be contacted by the agency by the time discussed then please let us know as soon as possible. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. For further enquiries you are welcome to contact us via e-mail on enquiries@multichoice.co.za or telephonically on (011) 289 2222. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. Regards Khethiwe DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | ulrichd | Time and Date | 08:22:33 | Fri 6 Jan 12 |
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Utterly Disgusted:
Terrible, I am still waiting for my new Decoder 2 week’s later, total fail and incompetence. Nothing from the dealer, not even a peap. |
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