Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Countrywide | COUNTRY | South Africa |
| TIME / DATE | 20:25 Mon 16 Jan | PERSON RESPONSIBLE | General |
| CUSTOMER | janhavenga | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | Unreachable |
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I've placed 7 calls to the call centrre and held on for more than an hour in total. Once I was told that the call will be answered after 7 minutes - after 30 minutes it wasn't. How is it that a company where you spend more than R7 000 per year and who you have supported for more than 20 years cannot be reached and treat customers so horribly? I have a simple decoder query around using the timer record function on my new HD recorder and cannot reach you. Yet I have to pay! |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:53:40 | Tue 17 Jan 12 |
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Hello janhavenga, As per our telephone conversation, we have tried to schedule recordings on our side and the date does not default to the 23 January 2012 as your decoder does. Please try the following to reset your decoder Press Menu o Press OK on In formation Central o Press OK on In formation Central o Press i Button o Press number 7 o Pin Code is 1234 Wait for the decoder to reset for 30 seconds If you still experiencing the problem. Please take your decoder for testing at your nearest Multichoice agency branch. Testing the decoder will be free. Should the decoder be found not faulty then you will have to call an installer.To locate installers near you SMS "your postal code" to 33936. For further enquiries you are welcome to contact us via e-mail on enquiries@multichoice.co.za or telephonically on (011) 289 2222. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. Regards Amanda |
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| UPDATED RESPONSE | Multichoice | Time and Date | 07:47:00 | Thu 19 Jan 12 |
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Hello janhavenga, Thank you for your feedback. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Kind Regards Victoria DSTV Enquiries Team |
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| CUSTOMER'S FEEDBACK | janhavenga | Time and Date | 03:04:14 | Thu 19 Jan 12 |
| Quite Impressed: I was impressed by the speed of the response and the willingness to assist. | |||
Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response | ||
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