Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 20:12 Tue 3 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | larisadv | View all reports by user |
 10
 7
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | Triple payment taken without notice |
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| In December, we bought a new HD PVR decoder. No installation was required as we have everything set up at home. We phoned Multichoice as per instruction on the screen to register the new smart card. Not ONCE during the whole process were we asked if we wanted to cancel our previous account. We were not informed that we would still be billed for that account even if we did not use it. In Jan, my debit order went down for R 1783.92. I normally pay R580 per month for my previous account, smart card number 40118516471. Today we phoned accounts and Leroy Mahlangu informed us that no money would be refunded and that we had been charged for three accounts basically. Two decoders for Jan and one for Dec. I really feel that we should have been informed that the old account would still be deducted. As a customer, I feel violated and blind-sided. Should there not have been a common courtesy call? Or a question somewhere along the line? No, just take my money and let me bear the consequences in an already difficult economic environment. Thanks for making it a little harder for us to get by. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 21:59:38 | Tue 3 Jan 12 |
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Hello larisadv, We have processed your query, please note that feedback will be provided tomorrow the 04/01/2012. Kind regards Xolani Dstv Enquiries Team |
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| CUSTOMER'S FEEDBACK | larisadv | Time and Date | 08:16:55 | Tue 10 Jan 12 |
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Over the Moon:
Thank you Xolani for your prompt response. My account was credit with the overcharged amount and I will only pay monthly subscription fee in March again. I appreciate your time and effort! |
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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