Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 09:57 Tue 10 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | bakinsky | View all reports by user |
 1
 3
|
| PROBLEM | Call Centre!! |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 10 Jan | ||
| HEADLINE | SERVICE SUSPENDED !!! PAID 1 YEAR IN ADVANCE |
||
|
Hi, there. We have the Premium DSTV option on my husband's name RW Kinsky ID Nr 6303225177080. I paid the service 1 year in advance end of August 2011 which will only expire end of August 2012. Today we get an SMS stating that we have been suspended due to non-payment!!!! I demand that this service be reinstated immediately. Check your records, Multichoice!!!!! |
|||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 14:18:28 | Tue 10 Jan 12 |
|
Hello bakinsky, As per our telephonic conversation. We sincerely apologise for the inconvenience caused due to the sms received directed to another customer as both accounts had the same cellphone number. We confirm that the cellphone number has been removed off the other customers account, to prevent further confusions. Please be informed that your services are currently active and paid up till the 02 September 1012. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
|||
| CUSTOMER'S FEEDBACK | bakinsky | Time and Date | 09:07:45 | Fri 13 Jan 12 |
| Quite Impressed: . | |||
Relevant content (Last 5 Call Centre!! Problems)
 |
|||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
Facebook Application
