Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 15:37 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | nilly. | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | PVR frustration |
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| We got PVR for Christmas. Got my son to activate it for us through Multichoice call centre as I do';t understand much of what they are talking about. Got it going and my son was told that we would have to pay R60 to Multichoice (no where or how) within 24 hours or else we would be disconnected. I called Multichoice next day to find out where or how to pay this R60 and was told that it was not necessary - the extra charge for PVR would be included in my monthly subscription, which I pay monthly via debit order. So, I expected a monthly deduction of around R622. On checking my bank account I discovered however that Multichoice had deducted R1471.92 from my account! I called and was told it was because our old decoder had not been deactivated! I was given a reference number and told the superivisor would review the call and call me back. This never happened. I called again today and was told the same thing by quite an embarrassed and sympathetic call centre person. Have I been ripped off or what? | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 19:45:28 | Wed 11 Jan 12 |
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Hello nilly., It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, someone will be in contact with you during business hours as per your request. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. To use any the self service functionality we currently offer, please log onto www.dstv.com and register with us. You can view your active subscription products, reset your decoder, view your balance and pay your account online. Regards Khethiwe DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | nilly. | Time and Date | 09:20:29 | Wed 18 Jan 12 |
| Quite Impressed: After a lot of frustration on my part I was contacted by Ntope Letlhake from Multichoice. My complaint was handled in a most professional manner and Ntope was very helpful and most apologetic. My suggestion that Multichoice Call Centre staff be better monitored and trained was noted as being constructive. My money was refunded inside of 7 days as promised. Thankyou | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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