Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 11:07 Tue 17 Jan | PERSON RESPONSIBLE | Contact Centre |
| CUSTOMER | lady0001 | View all reports by user |
 1
 13
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Promises |
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| I have been communicating with multichoice DSTV since december 2011, I have had a scrambeled signal since I bought the system, phoned and phoned everytime there is a promise we will sort it out today but up todate nothing has been done. I am so tired of this service I am getting. The decoder has been tested there is nothing wrong with it. PLEASE SORT THIS OUT!! | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 14:33:33 | Tue 17 Jan 12 |
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Hello lady0001, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, we are in the process of investigating your query and awaiting your e-mail as discussed. Once we have completed the process we will advise you accordingly. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. To use any the self service functionality we currently offer, please log onto www.dstv.com and register with us. You can view your active subscription products, reset your decoder, view your balance and pay your account online. Regards Khethiwe DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | lady0001 | Time and Date | 09:49:59 | Mon 23 Jan 12 |
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Utterly Disgusted:
They sent me an email to say it sorry but it is not their problem, there client services should have never told me they would sort out the problem. POOR POOR SERVICE. BUT JUST DONT PAY, THEY WILL BE ON YOU LIKE HOUND DOGS I AM PAYING FOR 194 TV CHANNELS I HAVE 4 |
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(( • )) Supplier's response | ||
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