Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 21:13 Wed 14 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | abeswart | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 14 Dec | ||
| HEADLINE | pathetic account service |
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Try to call the call centre due to decoder failure ( after "software upgrade" various failure experienced). Then I have to listen to a recording that my account is in arears. I have selected a debit order - which was apperently loaded on the wrong system. then i made a manual payment. still in arrears. then i am number 42 in the que and have ti wait 8 minutes for an operator. try to log a web query but its asking my account numer - this i havent recieved since moving over from vodacom ... pathetic pathetic pathetic. hope toptv will provide some competition |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 08:46:02 | Thu 15 Dec 11 |
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Hello abeswart, It is with regret that we learn of the frustration and inconvenience you have experienced with our services. Please accept our sincere apologies in this regards. As per our telephonic conversation, we have confirmed that your account is currently up to date. Please note that you may use our alternative contact points such as: e-mail, fax ( 011) 577 4901 and Social media - twitter and facebook Kind regards Xolani Dstv Enquiries Team |
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| CUSTOMER'S FEEDBACK | abeswart | Time and Date | 19:55:08 | Mon 19 Dec 11 |
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Quite Impressed:
Call centre issue resolved. Does any one else has a remote that stopped working? Also a 1110 +2 decoder failure??? |
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Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response | ||
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