Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 13:55 Wed 21 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | kuda | View all reports by user |
 2
 0
|
| PROBLEM | Magazine and Statement... |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 21 Dec | ||
| HEADLINE | No statement or magazine delivered |
||
| I moved in march and ever since then i have not received my statement or the dish magazine. I have called and emailed DSTV on sereral occassions and each time i get told the problem would be fixed next month but the next month i get no statement emailed and no magazine delivered. I got a response telling me i can check all this online but what is the point of offering services you do not intend to deliver on? Its been 9months now and the problem still has not been resolved. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 16:48:44 | Wed 21 Dec 11 |
|
Hello kuda, It is with sincere regret that we learn of the inconvenience you have experienced with not receiving a monthly dish guide magazine and statement, kindly accept our sincerest apology in this regard. As per our telephonic conversation, kindly refer to your personal e-mail address for a copy of your updated statement and further communication with regards to your query. Kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
|||
| UPDATED RESPONSE | Multichoice | Time and Date | 09:48:48 | Thu 12 Jan 12 |
|
Hello kuda, Thank you for the positive feedback, we really appreciate it. Multichoice strives to ensure customer satisfaction at all times, we continuously aim at finding innovative ways to keep abreast with the constantly evolving world of technology. We trust that going forward, every interaction with us will always leave you Delighted. For any further queries that you may have, please contact us by sending an email to: enquiries@multichoice.co.za. Regards Scott DStv Enquiries Team |
|||
| CUSTOMER'S FEEDBACK | kuda | Time and Date | 09:04:37 | Thu 12 Jan 12 |
| Quite Impressed: Got a quick response and finally got the magazine delivered | |||
Relevant content (Last 5 Magazine and Statement delivery Problems)
No reports have been found that match your search criteria.
Facebook Application
