Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | johannesburg | COUNTRY | South Africa |
| TIME / DATE | 09:37 Thu 26 Jan | PERSON RESPONSIBLE | XOLILE ZONDI |
| CUSTOMER | lselaledi | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | NO FOLLOWUP ON wrong billing |
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MULTICHOICE ACCOUNT NUMBER: 44217235 I've had a billing query since november whereby i've deposited money into the multichoice account for 2 subscriptions and faxed proof of payment to a handful of agents in their call centre. a month later i was told that i was in arrears, and i had to AGAIN refax numerous times, and was told that the matter will be handled after the 10th of Jan 2012 when the acc. dept is back from leave days. This morning i was woken up to a sound of a debit order going off my account by multichoice for the amount in query. WHY IS THIS MATTER TAKING SO LONG TO BE RESOLVED ? WHY DOESN'T ANYONE TAKE OWNERSHIP OF THE QUERY? WHY AM I BEEN SENT FROM PILLAR TO PILLAR? WHO AND HOW IM I GOING TO BE COMPENSATED FOR CALLS, EMAILS, FAXES, BANK CHARGES AND TIME THAT I'VE SPENT TO TRY AND RESOLVE THIS ? im a loyal customer, i pay my bills. even if i get disconnected for some reason, i reconnect my services immediately and PAY the penalties as outlayed. I NEED A SOLUTION, I'M NOW TIRED AND BROKE. COMMUNICATION WITH A CALL CENTRE IS NOT CHEAP, MY BANK ACCOUNT TOOK A KNOCK THIS MORNING AND I STILL HAVE MY CHILDRENS SCHOOL FEES TO PAY. WHO IS GOING TO HELP ME HERE ? |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 11:56:42 | Thu 26 Jan 12 |
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Hello lselaledi, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Please note that we have not received feedback yet regarding your proof of payment for November payment on the account. Therefore follow-up will be done regarding the previous agent you communicated with and faxed your proof of payment to. As soon as we received feedback, your account will be reversed with the subscription period debited from your account as you were inconvenienced. We assure you that the payment will be allocated on the account and avoid unnecessary mistakes. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 11:15:49 | Fri 3 Feb 12 |
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Hello lselaledi, We apologies for the inconvenience caused. As reference is made to our telephonic discussion, we have received your proof of payment and confirm will escalate it to the relevant department for allocation. Your account will be reversed and will send you an updated statement reconciliation. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | lselaledi | Time and Date | 09:12:41 | Fri 3 Feb 12 |
| Utterly Disgusted: since the last response i got from multichoice on this website by Lesego, no one has actually contacted me whatsover, im again the one trying to get hold of the supervisors who makes promises to call back and do. Do i need to drive to the call centre ? | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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