Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Brits, hartbeespoort, Ra... | COUNTRY | South Africa |
| TIME / DATE | 16:29 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | jakkalsklip | View all reports by user |
 1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | is my business not good enough |
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I applied for DSTV in Randburg on Saturday 28th January. i was so impressed with the set-up and excellant service there. got the decoder immediately and said to phone an accredited installer in my area on Monday. every installer in my area phoned. numbers don't exist, no answer, numbers changed, don't respond. after numerous expensive cell phone calls i speak to a real live person. this after having received more numbers from multichoice only to find out the people they recommend don't accept their installation voucher! a joke. back to trying to find a human to talk to....she (a manager)finds an installer and phones him and phone me back. fast forward to Tuesday morning when i phone him 7:50am he says he will install this afternoon(Tuesday 31 jan 2012)....fast forward - no installer, no dstv, no phone call to reschedule.... |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 17:45:50 | Tue 31 Jan 12 |
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Hello jakkalsklip, It is with regret that we learn of your recent inconvenient experience. Please accept our sincere apologies in this regard. As per our telephonic conversation. We confirm that we have contacted the accredited installer in your arrear and he confirmed that he will be at your home at 6 pm. Please take note that other accredited installers that could not accept your voucher, are installers which are not part of the free installation campaign, therefore they charge for installation. For any further advise/assistance, please make use of the following contact points: e-mail {enquiries@multichoice.co.za}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Kind Regards Victoria DSTV Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 14:54:46 | Fri 3 Feb 12 |
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Hello jakkalsklip, We thank yo7u for your compliment. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Kind Regards Victoria DSTV Enquiries |
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| CUSTOMER'S FEEDBACK | jakkalsklip | Time and Date | 07:24:02 | Fri 3 Feb 12 |
| Over the Moon: well for the first time ever a company responded at all and under an hour after posting. they sorted out my problem after hours and the installer was here at 6pm...and left at 7pm. thanks to everyone for coming to the party and making this happen. to Victoria for responding so quickly.... | |||
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