Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Rustenburg | COUNTRY | South Africa |
| TIME / DATE | 15:55 Sat 31 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Billy42 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 31 Dec | ||
| HEADLINE | Incorrect billing |
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I terminated my subscription to Multichoice on 15 August 2011. Multichoice later on sms'ed me that I owe them money. i ignored it as i paid all the relevant payments before cancellation. On the 30th December 2011, after I received a threatening sms from a debt collector, I phoned Multichoice. I spoke to Michael. He confirmed that I was in fact paid up and that I cancelled my subscription as and from 1 September 2011. He agreed that I am not indebted to them at all and that it was a mistake on their part as the cancellation was not given through. He apologized and promised to send me an email within the week to confirm the situation. I asked for a ref no for the conversation which he gave me as 89447877. This morning at 8'o clock I received a call from Dst v informing me that I owe them R147 and that I must pay it immediately. This situation has now become an unnecessary nuisance. Furthermore, the next step would be to summons me and it would not be worthwhile to get involved in a court case for the sake of R147. It will mean that I shall have to pay the amount and further hundreds, if not thousands, of Rand plus they may obtain a judgment against me; |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:19:06 | Sun 1 Jan 12 |
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Hello Billy42, It is with regret that we learn of the frustration and inconvenience you have experienced with our services. Kindly accept our sincere apologies in this regards. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We tried to call you on numbers provided at# 9:05:38am to no avail. We acknowledge that the error was from our side, however we have since updated your account status and your account reflects a zero balance. Please refer to the statement sent to your personal e-mail address for ease of reference. Kind regards Xolani Dstv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 10:35:26 | Wed 4 Jan 12 |
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Hello Billy42, We appreciate the positive feedback that we received from you and for taking the time to write to us. We are constantly looking at ways that could help to better our service and your feedback allows us to know how our subscribers feel about their experiences with us. We trust that going forward, every interaction with us will always leave you Delighted. Kind regards Lesego DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | Billy42 | Time and Date | 09:05:18 | Wed 4 Jan 12 |
| Quite Impressed: Multichoice responded promptly and corrected the situation to my satisfaction. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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