Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Western Cape | COUNTRY | South Africa |
| TIME / DATE | 10:34 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | CJ001 | View all reports by user |
 1
 0
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | HD PVR 2P BROKEN WITHIN 40 DAYS OF PURCHASE |
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Hi There I am very unhappy with Multichoice as I had bought a pvr 2p and ativated it n 05 December 2011. Yesterday, 16 Jan 2012 I suddenly get a message bE1 on my decoder. I live in Prince Albert and now have to drive an hour to my closest agent in Oudtshoorn. When I get there they tell me your 12 month warranty only includes a 30day replacement warranty and because they have no stock they have to send my decoder away and I have to wait a week for not a new one but a refurbished one. If you do the sums, The decoder stopped working just after the 30 days. I have to now sit without a decoder for a week, get someones old fixed (who knows how many times or how old this decoder is) one back and drive a hour to Oudtshoorn again to fetch it. I feel dstv could of accommodated me a bit better as we pay a lot of money every month. Please can you cotact me on 023 541 1703 to discuss this. CJ SWART |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 13:38:01 | Tue 17 Jan 12 |
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Hello CJ001, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, we can not provide you with a brand new decoder after 30 days of purchase. We will provide you with feedback in regards to the discussed issue as soon as possible Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. To use any the self service functionality we currently offer, please log onto www.dstv.com and register with us. You can view your active subscription products, reset your decoder, view your balance and pay your account online. Regards Khethiwe. DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | CJ001 | Time and Date | 08:09:35 | Thu 26 Jan 12 |
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Over the Moon:
Hi Khethiwe Thank You for all your efforts. Got my pvr back again and all is great! Kind Regards CJ |
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