Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | callcentre | COUNTRY | South Africa |
| TIME / DATE | 19:59 Sun 15 Jan | PERSON RESPONSIBLE | NA |
| CUSTOMER | tim82 | View all reports by user |
 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | Cancelled account re activated without my consent |
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I cancelled my DSTV subscription in October 2011. I have now received a letter form your debit collectors for an unpaid account balance. On logging on the DSTV site it seems DSTV reactivated my account on the 31 October 2011 without my permission. My decoder has never been reconnected since my disconnection request. A) no email, phone call, mail or SMS were sent to me on the reactivation B) no email, phone call, mail or SMS were sent to me on the outstanding balance I checked the details the DSTV website, and they are correct and unchanged. Please would you reverse the charges to my account and permanently cancel my account. I am extremely annoyed with Multichoice for firstly reactivating my account without my consent and secondly never attempting to contact me as the account went overdue. Mr TG VAN BLERCK (C) 0833240485 (H) 0112347014 (W) 0116357626 (@) [Email Removed] ELDORET ROAD 121 SERENGETI SANDS SUNNINGHILL JOHANNESBURG Gauteng 2157 Customer No: 81411574 Account No: 44699518 Language: English DStv Magazine: No |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 09:33:46 | Mon 16 Jan 12 |
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Hello tim82, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, we have found the error made on the account and have made the necessary amendments to correct your account. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Please feel free to contact us directly or engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. Regards Khethiwe DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 09:40:19 | Fri 20 Jan 12 |
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Hello tim82, We thank you for your feedback. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Kind Regards Victoria DSTV Enquiries Team |
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| CUSTOMER'S FEEDBACK | tim82 | Time and Date | 22:49:38 | Thu 19 Jan 12 |
| Over the Moon: Thanks, the complaint was promptly sorted out | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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