Multichoice Conversion

Previous report | Next report

SUPPLIER	Multichoice	INDUSTRY	Entertainment
BRANCH / AREA	Johannesburg	COUNTRY	South Africa
TIME / DATE	08:05 Tue 24 Jan	PERSON RESPONSIBLE
CUSTOMER	wiltrudf	View all reports by user	1 1
PROBLEM	DISRESPECT AFTER MY DA...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	CALLED 3 TIMES; DEATH CERTIFICATE SENT TWICE
I received the third call in so many weeks re my late father's account with Multichoice. Last night's call went as follows, more or less: Multichoice rep: "Can I speak to Mr W H Myburgh!" Me: "That is my late father. He passed away last year September. Are you calling from DSTV again?" Multichoice rep (very rude): "Can I speak to Mr Myburgh!" Me (upset): "NO, HE IS DEAD!" Multichoice rep: "Huh?" Me: "He died last year, you can't speak to him!" Multichoice rep: "Then can you sent me his death certificate!" At this point I have already exploded and I explained to him that this was the 3rd call and I have already sent it to them twice - with the ref no that they gave me! Now, please understand, I loved my father very much and miss him all the time. He was a good and faithful paying client of multichoice for many years. When he passed away, his bank account was frozen. My mom then decided to stop DSTV for a while until she sorts out her finances. She did phone DSTV about this. She is 81 years old; my dad was 80 at the time of his death. I sent the death certificate through again. Please stop phoning and tell your people not to be so rude at 9pm! Add a new Multichoice Report Inappropriate report?
SUPPLIER'S RESPONSE	Multichoice	Time and Date	11:15:42 \| Tue 24 Jan 12
Hello wiltrudf, It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard. As per our telephonic discussion, please attach the documents to the e-mail sent to you and return it to us as soon as possible for us to complete the process for you. Please refer to your personal e-mails for further correspondence in regards to the account. Thank you for taking the time to bring this matter to our attention. We appreciate your valued support. Regards Khethiwe DStv Enquiries Team
CUSTOMER'S FEEDBACK	wiltrudf	Time and Date	14:12:40 \| Thu 26 Jan 12
Quite Impressed: I received prompt response from Multichoice. The harassing phone calls were actually made by staff members of a law firm appointed by Multichoice to recover R223.60 that is still outstanding on my late father’s account. The callers, however, never told me about this and just kept on asking for his death certificate after I’ve sent it twice and then a third time. They’re very rude and I would suggest Multichoice appoints another law firm who appoint properly trained staff.