Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 14:09 Thu 22 Dec | PERSON RESPONSIBLE | Jaya Naidoo |
| CUSTOMER | sue long | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 22 Dec | ||
| HEADLINE | Accused as bad debt when all accounts settled |
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On the 5th March 2009 I wrote asking you to suspend my DSTV service as I was going away. I noted on my bank account you deducted the money for April so I called reference 39586747 and queried this and being told that I had written to late I agreed for the connection to end at the end of April. I received a letter confirming that this was to be done signed by Jaya Naidoo. I duly went away and return three months later with accounts unpaid for and a letter saying tht I had 10 days to pay and I will be suspended. I spoke to Lindewe reference 43306367 and explained it all to her . I received a letter from Jaya Naidoo saying that a mistake had been made and I no longer owed money. I don't have that letter but there must be a copy in the files as I know I got it, otherwise I would have had letters from debt collectors I have installed a new decoder and I am told unless I pay the amount owing on my a/c I can't be connected. I spoke to Phindi reference 88315185 and Albert and the latest is Aletta reference 88587053. I ask you..- What is the point of me reconnecting with a new decoder if I am unable to use it. I have communicated and nothing has been done. It is nearly 2012. Sue Long |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 15:36:10 | Thu 22 Dec 11 |
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Hello sue long, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Please note that the call retrieval has been escalated to the relevant department and still awaiting approval. As soon as we receive feedback we will inform you accordingly. Our records indicate that your account has been updated as requested. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 10:32:04 | Tue 27 Dec 11 |
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Hello sue long, Thank you for the positive feedback, we really appreciate it. Multichoice strives to ensure customer satisfaction at all times, we continuously aim at finding innovative ways to keep abreast with the constantly evolving world of technology. We trust that going forward, every interaction with us will always leave you Delighted. For any further queries that you may have, please contact us by sending an email to: enquiries@multichoice.co.za. Regards Scott DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | sue long | Time and Date | 09:22:44 | Tue 27 Dec 11 |
| Quite Impressed: I was very impressed at the speed of the reply and then the pleasant people on the line in the randburg office, we called there this time as Cape Town had been stalling us for 2 weeks, and I now have been watching a clear picture on the TV. I have paid my years subscription and all appears well. THANK YOU VERY MUCH. WELLDONE ON A MARVELLOUS SERVICE Regards Sue Long | |||
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