Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 15:03 Fri 6 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | yan | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | 40 minutes and still waiting for them to answer!! |
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| We are having technical problems. The call-centre voice promise the call to be answered in 11 minutes....We have been waiting 40 minutes (and counting) with no answer. We have been struggling with this ever since our PVR and dual view has been installed. | |||
| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 16:39:18 | Fri 6 Jan 12 |
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Hello yan, It is with sincere regret that we learn of the frustration and inconvenience you have experienced with trying to get through to our call centre. Kindly accept our sincerest apology in this regard. As per our telephonic conversation, we agreed that you will have your decoders tested at your nearest agency as well as for further technical assistance regarding your XtraView setup. For any further advise/assistance, kindly also make use of our different contact points such as: e-mail {enquiries@multichoice.co.za}, Fax (011) 577 4901, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com. Regards Scott DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 10:09:50 | Sat 14 Jan 12 |
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Hello yan, We thank you for your feedback. MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Kindly note that we, at MultiChoice, appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Kind Regards Victoria DSTV Enquiries Team |
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| CUSTOMER'S FEEDBACK | yan | Time and Date | 08:43:30 | Sat 14 Jan 12 |
| Quite Impressed: Multichoice phoned me back quickly after the report with hellopeter was logged. (Within an hour). | |||
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