Multichoice Conversion
 SUPPLIER |
Multichoice |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 07:39 Sat 7 Jan | PERSON RESPONSIBLE | Call centre |
| CUSTOMER | j | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Sat 7 Jan | ||
| HEADLINE | 240 minutes waiting time on call centre!!!!! |
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1 Extraview for our nanny frequently does not work 2. We then need to phone the dstv call centre Waiting time last night 240minutes! This morning at 7 120minutes! dSTV we are paying a premium for your services - pls get your technology reliable and staff your call centre better! |
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| SUPPLIER'S RESPONSE | Multichoice | Time and Date | 08:32:13 | Sat 7 Jan 12 |
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Hello j, It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. As reference is made to our telephonic discussion, we have sent through the signal to clear the error reflecting on your account to resolve the problem. Please use the self-service functionality on offer on www.dstv.com, or access the Care site to retrieve sms shortcode information. You can also engage with us and other DStv subscribers on the Forum on DStv.com - http://forum.dstv.com/forumdisplay.php?f=49. You may also receive assistance by sending an e-mail to enquiries@multichoice.co.za. Kind regards Lesego DStv Enquiries Team |
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| UPDATED RESPONSE | Multichoice | Time and Date | 16:41:25 | Tue 10 Jan 12 |
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Hello j, We appreciate the positive feedback that we received from you and for taking the time to write to us. We are constantly looking at ways that could help to better our service and your feedback allows us to know how our subscribers feel about their experiences with us. Kind regards Lesego DStv Enquiries Team |
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| CUSTOMER'S FEEDBACK | j | Time and Date | 13:52:13 | Tue 10 Jan 12 |
| Over the Moon: The problem was solved and I was phoned back by dstv | |||
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