Mtn Compliment
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | White River/ Plaston | COUNTRY | South Africa |
| TIME / DATE | 09:10 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | jswanepoel25 | View all reports by user |
1
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| NATURE | No Signal coverage |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | No Signal coverage |
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To whom can help me. Since Friday 20 Jan 2012 I have no MTN signal coverage at my house. I use to have ok signal, you could at least make a call, but now for almost a week I have to drive/walk to get any signal in order to send a sms or phone or anything. Can you please tell me if it temporary or should I do a sim swop to another cell company that can help with signal. What does it help I have a phone and I can't phone in the case of an emergency at my onw house. Thank you and looking forward to hearing from you. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 13:00:14 | Wed 25 Jan 12 |
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Hello jswanepoel25, Thank you for letting us know that you are experiencing poor coverage in your area / house. This is indeed frustrating and we sincerely apologize for the inconveniences this has caused. We would like to investigate the matter further, and in order to do this, we need the matter logged with our coverage team. Please contact them on 083 900 1212 to provide all the necessary details. They will provide you with a reference number for an easy track and trace process. They will also have a designated technician within the area assigned to assess the coverage. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Regards Somayya MTN Service Provider |
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