Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | ALL | COUNTRY | South Africa |
| TIME / DATE | 16:27 Wed 8 Feb | PERSON RESPONSIBLE | ALL |
| CUSTOMER | zlubbepvt | View all reports by user |
 0
4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | What to do |
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Dear MTN... this is the 4th complaint regarding my account/bill which I have been trying to sort out for almost 2 years... Just want to inform you that by posting a reply to this complaint (and all the others) saying that you will deal with this matter is in fact not dealing with it at all! You need to actually sort it out!!!!! So PLEASE could someone phone me / mail me or whatever you need to do to sort this out! |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 16:11:12 | Thu 9 Feb 12 |
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Hello zlubbepvt, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the Legal department for urgent investigation, reference number is as follows, 210909. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Kind regards Farhaana |
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Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response | ||
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