Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Knysna / Plettenberg Bay | COUNTRY | South Africa |
| TIME / DATE | 20:07 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | David5138086 | View all reports by user |
 0
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | W2Mobile **** |
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| I came to the end of my two year contract in November, I was due an upgrade. I have not seen a bill from MTN for ages. I was actually taken off the mailing list. I have been a customer since 1995 and spent much with the company over the years. I now live in the Southern Cape and took little interest in my bill. I was making inquiries as to my monthly usage and i noticed a content charge of 136 rand. I then checked all available invoices for the last 4 months Oct 127.00 Nov 131.00 Dec 131.70 Jan 136.09. In a panic I contacted MTN they said they would stop the charge. They denied they had anything to do with the amount they had placed on my Bank account. A company W2mobile was initiating payment for a company called Opra. They said I had initiated the deal by going to some website for content. My phone I use is an old Norkia which never had the where with all to communicate with the internet. I want MTN to sort this problem out. I want an itemized bill for calls made during the contract. MTN is well aware of this **** and have not addressed it. It may be a monkey which will certainly come back to bite. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 14:17:42 | Fri 10 Feb 12 |
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Hello David5138086, Thank you for your post We would like to sincerely apologise for the inconvenience caused, please note that your requests have been met as per your postings on Hello Peter. Your reference number for the request to unsubscribe is as follows: Unsubscribe request: #2670536 Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly. Please feel free to write back to us on Hello Peter with the exact matter that is affecting your account and we will be glad to resolve them on your behalf. We will like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN SP will be Ayoba. Kind Regards Farhaana |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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