Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 19:26 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | AQP | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Unnecessary billing charges |
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My MTN bill comes off by debit order off my credit card account. For some reason the December amount was not processed. In January both the December and January amounts came off, as well as a "Admin RD" charge which I feel was not my doing. Hope this gets sorted out here as its a nightmare of follow-ups and a waste of time to report this at any of the stores |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:01:05 | Fri 10 Feb 12 |
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Hello AQP, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Kind regards Farhaana |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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