Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Strand | COUNTRY | South Africa |
| TIME / DATE | 15:12 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Roelf | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Takes too long to approve contract |
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I have been waiting for 5 days to get my MTN contract approved. This is ridiculous. I dont understand how it can take 5 days to look at a piece of paper and decide if the person can afford or cant afford a phone. My last contract was at vodacom and it took literally 30 minutes to get approved. I would really like to stay at MTN, because this offer that I am applying for is really good and no other provider can beat it, but waiting a week to get it approved??? Come on MTN! |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:44:16 | Fri 10 Feb 12 |
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Hello Roelf, Thank you for your post. Apologies for the delay response an inconvenience experienced. According to our records the data contract has been approved and it's also active on the network. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Best regards Mantoa. |
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