Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | century city | COUNTRY | South Africa |
| TIME / DATE | 16:26 Wed 8 Feb | PERSON RESPONSIBLE | Timothy |
| CUSTOMER | mazoe | View all reports by user |
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1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Samsung Tv deal |
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| On the 02 -01-2012 I went to Mtn Century city for my upgrade ,the consultant that assisted me was Timothy.I got my phone Samsung Gio and was told that my Tv will be delivered to my work place.After few days I contacted Timothy and he promised to get back to me which he did on numerous occasions even though he did not supply me with any feedback with regards to my TV delivery.I have received call asking me to confirm my address which I did but I never received my TV.I want out of this contract with immediate effect sick and tired of empty promises. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:29:06 | Thu 9 Feb 12 |
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Hello mazoe, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us Kind regards Farhaana |
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18:55:54 Thu 24 May 12
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