Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Helpdesk | COUNTRY | South Africa |
| TIME / DATE | 16:09 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | kevinwest | View all reports by user |
 1
 0
|
| PROBLEM | Call Centre!! |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Roaming not working. |
||
|
I've been a client of MTN's for 10 years now and have had roaming for a similar time. I've never experienced problems with it until this past Dec/Jan when I travelled to Thailand / Singapore and it didn't work. I phoned MTN and asked for assistance but I had no luck as the operator said that the roaming is active and there is nothing he can do. The line dropped and I had to phone back at which time I got to speak to another operator who didn't know any better. He told me that Thailand has no roaming partners!!! I had to convince him that it's impossible as I was looking at the page off MTN's website which clearly stated that they have 3 roaming partners namely AIS, DTAC and True move. He also couldn't help me and the line dropped again before I could speak to someone else. I tried to fix the problem myself by swapping Sim cards with a friend who is with vodacom and has an iPhone too. His Sim worked in my phone but mine still didn't work in his. So it's not a problem with the phone. Can somebody help with this as the operators are clearly not trained and I'm travelling to the USA and Europe soon? |
|||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 14:47:30 | Thu 9 Feb 12 |
|
Hello kevinwest, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Kind regards Farhaana |
|||
| CUSTOMER'S FEEDBACK | kevinwest | Time and Date | 08:51:57 | Sat 18 Feb 12 |
| Quite Impressed: A MTN representative phoned me over a week ago and told me that they are working on the problem and that a technician would be contacting me. I'm still waiting. | |||
Relevant content (Last 5 Call Centre!! Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
 |
Facebook Application
