Mtn Complaint

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SUPPLIER	Mtn	INDUSTRY	Telecommunications
BRANCH / AREA	Kwazulu Natal- Pavilion	COUNTRY	South Africa
TIME / DATE	14:35 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	Jasomay	View all reports by user	0 1
PROBLEM	Violation of CPA	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 2 Feb
HEADLINE	Repair or Return (Customers choice)!
I have had an upgrade on my MTN contract and received a Samsung Galaxy S II (this was in October/ Novemeber), however in the past 3 weeks the phone has had no reception. I intially took the phone to MTN Pavilion, were they said they would send the phone for repairs. When I received the phone a week later they said that the phone had a software problem, but in should work fine. However within a week of having the phone back the same problem started happening again. I then took the phone back to MTN Pavilion, and requested that as this was the second time the phone was faulty I would not like the phone repaired, but would immeditely like the phone replaced with a new phone. The manager inssisted that the phone would have to be assessed before phone would be replaced. However this is in direct violation of Consumer protection Act: "section 55, and the supplier must, at the direction of the consumer, either--(a) repair or replace the unsafe of defective item" I was very upset and then phoned the regional office, who said that matter would be uplifted to regional area manager. The matter has still not been resolved, and clearly the manager of this store does not understand the CPA. Add a new Mtn Report Inappropriate report?
SUPPLIER'S RESPONSE	Mtn	Time and Date	15:23:04 \| Fri 10 Feb 12
Hello Jasomay, Thank you for your post. Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. Best regards Mantoa.