Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Worcester Mountain Mill ... | COUNTRY | South Africa |
| TIME / DATE | 22:07 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | tinibass | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Overcharge for Data |
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On the 7th of January, at MTN Worcester (Mountain Mill), I changed my data bundle on my contract to a 2gig bundle - my account confirmed this. When I got my account for January my data charges were just over R1300 and total account of R2860. According to the account I received, I only used approximately 800MB of data for the month of January. MTN also loaded another 2 Gig Bundle on the 20th of January. How can I be charged for total data usage that is WELL under the total of my bundle??? As soon as I realised this overcharging on my account, I lodged an complaint with MTN service provider at Worcester Mountain Mill Mall on 27 January. At first they tried to explain this in multiple ways, but at the end they conceded that something was not right and formally lodged an enquiry with their head offices. I am still waiting them to get back to me with an explanation. They will probably only get back to me after they have withdrawn this money from my bank account. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:53:01 | Fri 10 Feb 12 |
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Hello tinibass, Thank you for your post We would like to sincerely apologise for the inconvenience caused, please note that your requests have been met as per your postings on Hello Peter. The credit has been passed on your account for the amount of R1565.44. The reference number is as follows, 83410063. Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly. Kind regards Farhaana |
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| CUSTOMER'S FEEDBACK | tinibass | Time and Date | 13:48:48 | Sat 11 Feb 12 |
| Quite Impressed: After lodging my complaint on HelloPeter, MTN responded very quickly and efficiently to rectify their mistake. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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