Mtn Complaint

SUPPLIER	Mtn	INDUSTRY	Telecommunications
BRANCH / AREA	Northgate	COUNTRY	South Africa
TIME / DATE	10:04 Wed 8 Feb	PERSON RESPONSIBLE	who knows????
CUSTOMER	gail21	View all reports by user	0 2
PROBLEM	No EFT machines	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	No EFT machines
Why cant the staff inform a customer that their EFT machines are not working before I go through the entire process of finding the item, getting the original item checked (which took awhile as nobody quite knew what to do and there was no phone to test it on...and this is a service center which has no phones by the way????) , finally getting to the counter to pay, and then be told I must go draw cash to pay for it as their machines are not working... this is a non-service service center in my opinion.... Add a new Mtn Report Inappropriate report?
SUPPLIER'S RESPONSE	Mtn	Time and Date	12:32:45 \| Thu 9 Feb 12
Hello gail21, Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the EFT services at MTN Northgate. I sincerely apologise for the inconveniences caused. We understand the frustration that you endured in your attempt to have this resolved. The matter will be referred to our Northgate management team to address and ensure that they improve on the procedure when faced with this situation going forward. We look forward to improvement in this regard. Rest assured, it is not our intention to displease you. Regards Somayya MTN Service Provider REQ:209219