Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | MTN Direct | COUNTRY | South Africa |
| TIME / DATE | 16:32 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | nhulley | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | New Contract |
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I got a new contract from mtn direct and the device was delivered on 07/02/2012. I phoned to activate the sim card and told it would be done in 24 Hours. After 24 Hours i still could not use the sim card. After the whole day getting shoved around from one department to another. I find out the card is not been rica. Even though the documents were sent with the courier company. I was told that it would take a week or so unless I would go and rica it myself at a store. None of this was communicated with me and I am extremely dissapointed with this. I am at the point where i am deciding whether I should return the device. |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 16:38:33 | Thu 9 Feb 12 |
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Hello nhulley, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. As per our telephonic conversation, your line has been Rica'd. Please do not hesitate to contact us should you require further assistance. Kind regards Farhaana |
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