Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Repair Centre | COUNTRY | South Africa |
| TIME / DATE | 15:45 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | lihartog | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | MTN Repair service the worst |
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| I handed in my wife's Blackberry Torch for repair on 10 January 2012. On 23 January i was informed that the phone would be replaced under guarantee as it could not be repaired. Since then all i have received are promises that my new phone will be with me by "tomorrow" or "end of the week" or "early next week". Despite leaving no less than 6 messages with the Call repair centre for a supervisor/manager to contact me, i have heard nothing. I am moving all my contracts to MTN due to the horrific service meted out by Vodacom, but i am starting to regret it already. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:51:49 | Fri 10 Feb 12 |
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Hello lihartog, Thank you for your post. Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the technical repairs management desk team for urgent investigation. They will contact you directly with feedback and an action plan. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. Best regards mantoa. |
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