Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | florida | COUNTRY | South Africa |
| TIME / DATE | 16:26 Wed 8 Feb | PERSON RESPONSIBLE | national |
| CUSTOMER | riaz1234 | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | incorrect billing since august |
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| i was on a bring your own handset since my new contract all of the sudden from august 2011 they no longer give my discount entitled to me and refuse to rectify this and give me a credit i have spoken to over 20 consultants and it still has not being resolved i am at wits end with the disgusting and patronising attitude of mtn | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 15:53:41 | Thu 9 Feb 12 |
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Hello riaz1234, Apologies for the inconvenience caused. Thank you for your post; kindly note that your query was resolved as per reference number: 83676007. A credit of R335.13, vat included, has been passed for the incorrect billing and will reflect on the account by close of business tomorrow. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Kind regards Farhaana |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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