Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Rosebank | COUNTRY | South Africa |
| TIME / DATE | 12:01 Wed 8 Feb | PERSON RESPONSIBLE | Unidentified (but dea... |
| CUSTOMER | CHT | View all reports by user |
 0
2
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | EIGHT WEEKS AND STILL NO DATA CONTRACT |
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| Almost two months ago (December 2011) I applied for a small internet package and modem. It was so long ago, that I cannot remember the name of the package. I have been a contract customer (business) for many years and just wanted to all this small addition to my account. I supplied all the relevant and required business documentation. Since that date, I get repeated reports from Nonhlanhla that the forms are not reaching their intended recipient at MTN in the business department and that she is unable to determine why, but suggests something to do with the new data capture system. I phone every few days and receive the same response. When I ask to speak to someone who may be able to rectify the situation, I am told that there is nothing that can be done and that the documents will be re-submitted. I am unclear exactly how many times they have reportedly been re-submitted, but the situation remains exactly the same after two months. I still have no internet package, and I am more than beyond frustrated that I am at the mercy of a situation in which there seems to be absolutely no remedy or response. The reported timeframe for these processes is supposed to be 2 hours to 3 days. | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:34:05 | Fri 10 Feb 12 |
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Hello CHT, Thank you for your post. Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Best regards Mantoa. |
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18:55:54 Thu 24 May 12
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