Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | CANAL WALK | COUNTRY | South Africa |
| TIME / DATE | 13:05 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Rukmini Jacobs | View all reports by user |
 0
1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 21 Oct | ||
| HEADLINE | CELLPHONE REPLACED |
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| I upgraded my contract with MTN in October 2010 and since then my Sony Erickson Xperia, had given me problems with the software. My phone went back for repairs almost every month and everytime the report would say that the software was upgraded. How many times can software be upgraded? I cannot say that I had any pleasure from my supposed to be new phone. I want my phone repalced but don't know what prodecure to follow.Can you pleas help!!! | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:42:04 | Fri 10 Feb 12 |
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Hello MujaheedJacobs , Thank you for your post. Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan. Best regards Mantoa. |
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Relevant content (Last 5 Repairs / Servicing Problems)
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