Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | PRETORIA | COUNTRY | South Africa |
| TIME / DATE | 17:54 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | LOESCH | View all reports by user |
 3
3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | BLACKBERRY 8520 AFTER 10 DAYS MALFUNCTION |
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BOUGHT A NEW BLACKBERRY AT TRUWORTHS WITH MTN WARRANTY ,AFTER 10 DAYS SCREEN MALFUNCTION ,WAS TAKEN TO TRUWORTHS WOODLANDS AND WAS INSPECTED AND IN 100% PERFECT CONDITION ,SEND TO MTN REPAIRS ,BUT WAS NOTIFIED THAT I HAD TO PAY R1300 FOR REPAIRS ,AFTER PHONING AND SHOWED THE PERFECT REPORT FROM TRUWORTHS THAT THERE WAS NO ABUSE OR SCRATCHES NOTHING STILL HAVE THE STICKERS ON THEIR REPLY IT IS SCRATCHED INSIDE THE SCREEN ,ALTHOUGH THE PHONE WAS NEW AND NEVER OPENED. IS THIS NOW A NEW SCHEME TO RIP OFF THE PUBLIC |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 11:01:58 | Fri 10 Feb 12 |
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Hello LOESCH, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Kind regards Farhaana |
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| CUSTOMER'S FEEDBACK | LOESCH | Time and Date | 18:00:25 | Wed 15 Feb 12 |
| Utterly Disgusted: IT TOOK THEM 3 DAYS TO TRACK IT ,AFTER THE REF NUMBER WAS POSTED AND MAILED ,BUT THATS NOT THE BEST- THE PHONE WAS HANDED IN IN 100% CONDITION AS STIPULATED ON THE REPORT BY TRUWORTHS ,BUT NOW SUDDENLY THE PHONE SCREEN HAS BEING DAMAGED AND I HAVE TO PAY ,WHAT A LAUGH WHEN RUDOLF FROM TRUWORTHS SPOKE TO THE TECHNICIAN FROM MTN A WEEK AGO HE CONFIRMED THAT THE PHONE HAS NO DAMAGE OR SCRATCHES ON AS THE TRUWORTHS REPORT STIPULATED-THIS IS ***** | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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