Mtn Complaint
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Menlyn | COUNTRY | South Africa |
| TIME / DATE | 09:50 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | MelindaL | View all reports by user |
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3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Bad customer service |
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| I have been trying now for TWO YEARS just to change my personal details such as address and surname with MTN. I went into the Menlyn Store NUMEROUS times personally to try and change it. I have send NUMEROUS faxes and e-mails to the fax numbers and e-mails addresses provided on my accounts, but all to no avail. Does MTN have even have something like Customer Service? | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:21:57 | Thu 9 Feb 12 |
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Hello MelindaL, Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding your account. I sincerely apologize for the inconveniences caused. We understand the frustration that you endured in your attempt to have this resolved. The matter will be referred to our 808 supervisory team to address and resolve. I will request that they contact you to assist with the amendment and update of your personal details. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Regards Somayya MTN Service Provider REQ:209130 |
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Relevant content (Last 5 Billing / Accounts Problems)
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21:46:11 Thu 24 May 12
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(( • )) Supplier's response | ||
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