Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Corporate | COUNTRY | South Africa |
| TIME / DATE | 11:08 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | AGlover | View all reports by user |
 3
 0
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Where is my refund? |
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| Late in 2011, I ordered an iPhone, which was delivered to me and came with a free SIM. I was not informed that I needed a micro-SIM, so I did not check that it was with the phone.When I learned that I needed a micro-SIM, and that one had not been delivered to me, I called the contact centre to solve the problem. After many empty promises of a return phone call to sort it out, I eventually got through to Colin Flank. Colin was very helpful & apologetic for his colleagues who had consistently not returned my calls. He told me that they did not have stock of the micro-SIM, & that I would have to buy one myself, and be reimbursed. With his help I did so, & sent my receipt through to Ramona Hughes, as instructed.(The following day my free micro-SIM was actually delivered, but I refused delivery as I had already bought one myself, & was now waiting for my refund). This was on 8/12/2011. I did not get any feedback from Ramona, & have also tried Samiema Blouse to no avail. (I sent emails on 6, 13, 16 Jan 2012). All I want to know is where is my refund, & how is it going to reach me?That I should wait over a month for just an answer, never mind the actual money owed to me, is unacceptable | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 12:53:50 | Wed 18 Jan 12 |
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Hello AGlover, Thank you for your post. Please accept our apologies for the delay experienced. We have referred the matter to the management team of our corporate division for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica |
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| CUSTOMER'S FEEDBACK | AGlover | Time and Date | 07:20:32 | Fri 20 Jan 12 |
| Quite Impressed: Thank you, I received feedback via a phone call and an email. I am still waiting for the refund but I trust it will come through in the next couple of days. | |||
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