Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 15:38 Sun 22 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | fazekma | View all reports by user |
 2
 5
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| PROBLEM | Call Centre!! |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | What happened to my 500 megs? Second request |
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| Hello Veronica and thank you for referring matter to the management team of your call centre for urgent attention but I still have not received an answer... | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 16:40:04 | Mon 23 Jan 12 |
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Hello fazekma, Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you have been faced with. I apologize for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved. I have loaded an airtime amount of R189 in order for the purchase of a further bundle to take place. I will however, request that our prepaid team look into the matter once again to establish and determine the cause of the loss of data on your line. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Regards Somayya MTN Service Provider |
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| CUSTOMER'S FEEDBACK | fazekma | Time and Date | 09:14:57 | Tue 31 Jan 12 |
| Quite Impressed: Thanks Somayya! Why couldn't this have been the solution from your colleague back in December when I first complained? Anyway, thank you for your proactiveness and solution to this issue. | |||
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