Mtn Conversion

SUPPLIER	Mtn	INDUSTRY	Telecommunications
BRANCH / AREA	N1 City Mall	COUNTRY	South Africa
TIME / DATE	16:09 Tue 24 Jan	PERSON RESPONSIBLE	Aadil
CUSTOMER	fmatth	View all reports by user	1 0
PROBLEM	Upgrading/renewing of ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	Upgrading/renewing of phone Contract
During the first week of January, I upgraded/renewed my MTN phone contract. Prior to this, I was browsing through the MTN deals and saw the R299 special for the Galaxy S2, but it was on the anytime 200. Then I decided to call 808 to enquire whether I could get this on a Top Up contract, and they confirmed that "I could." When going to the MTN store in N1City Mall, I confirmed this, and the sales rep called MTN only to confirm that this was not available on Top Up. Exaclty a week ago, one of my friends came home with EXACTLY THE SAME phone, same deal, same price, same docking station, ON A TOP UP CONTRACT!!! How is this possible when I was told that I could NOT get this on TOP UP 200??? Somehow there is a missing link in communication. Correct me if I'm wrong, otherwise..Please change my contract to TOP UP! Add a new Mtn Report Inappropriate report?
SUPPLIER'S RESPONSE	Mtn	Time and Date	11:04:38 \| Fri 27 Jan 12
Hello fmatth, Thank you for your post. Please accept our apologies for the inconvenience experienced. According to our records the package has been migrated to Top Up. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica
CUSTOMER'S FEEDBACK	fmatth	Time and Date	11:19:58 \| Fri 27 Jan 12
Over the Moon: The day I decided to surface this problem, someone at work advised me to go into the store. This very helpful young lady there assisted me in changing my contract immediately. Thank you very much for solving my issue efficiently. Kind regards,