Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Business | COUNTRY | South Africa |
| TIME / DATE | 15:49 Wed 11 Jan | PERSON RESPONSIBLE | Mandi |
| CUSTOMER | kobusvs1 | View all reports by user |
 2
 0
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Suspension of contract |
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| I've been overseas December and my business contract was suspended due to high roaming costs. Suspension is well understood, but does it really have to take 3 days (and counting) without any success whatsoever to get my contract back on line? I've been calling MTN business about 3 times today, and every time after a long wait the call ends up dead. Not even our head office was successful in getting me back on line! | |||
| SUPPLIER'S RESPONSE | Mtn | Time and Date | 14:24:27 | Fri 13 Jan 12 |
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Hello kobus@, Thank you for bringing this to our attention. We appreciate that you have made us aware of the situation. I apologize for any inconveniences caused as a result of the lack of the specified device. We understand the frustration that you endured in your attempt to have the issue resolved. The matter will be referred to our corporate team to assist and advise with regards to the reactivation of your line. The process is delayed for security reasons. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Regards Somayya MTN Service Provider |
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| CUSTOMER'S FEEDBACK | kobusvs1 | Time and Date | 10:31:02 | Mon 30 Jan 12 |
| Quite Impressed: Line reactivated within 2 days after complaint. Thanx. | |||
Relevant content (Last 5 Feedback / Response Problems)
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