Mtn Conversion
 SUPPLIER |
Mtn |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | THE GLEN | COUNTRY | South Africa |
| TIME / DATE | 10:47 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Cassygreg | View all reports by user |
 2
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| PROBLEM | NEW CONTRACT |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | STILL WAITING |
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Hi I went to MTN the Glen ( their walk in store by the pick n pay) on Sunday the 29th January 2012 to open a new contract. i was told that the forms would not be able to get processed immediately as it was a Sunday and the "vetting" was closed, but i could fill out the forms and they would phone me on the Monday 30 January 2012 to let me know whether or not the contract had been approved. i then went into the store again on Monday the 30 January 2012, as i was at The Glen and the store does not have a contact number. the consultant told me that it was still processing and showed me on the system that it had been looked at at 08:43am Monday morning but hadn't been processed as yet. i was then told that they would contact me that afternoon or definitely today 31 January 2012 with a response. it is already 11:00 am and i have still not heard anything about whether or not my contract has been approved or not. THIS IS RIDICULOUS! how long does it take to find out the status!!! |
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| SUPPLIER'S RESPONSE | Mtn | Time and Date | 10:23:36 | Thu 2 Feb 12 |
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Hello Cassygreg, Thank you for your post. Please accept our apologies for the delay experienced. We have referred the matter to the management of our Credit Vetting team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Regards Veronica |
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| CUSTOMER'S FEEDBACK | Cassygreg | Time and Date | 09:25:39 | Mon 6 Feb 12 |
| Quite Impressed: matter resolved | |||
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